Customer Service by Redbourn Auto Solutions
We know how important great customer service is, and we value our customers. We try our hardest to ensure our service to you is the best it possibly can be.
Courtesy Cars & Collection and Delivery Service
We can offer you a FREE Courtesy Car and also offer a drop off service so if you drop your car to us in the morning we can drop you at work or back at home and collect you later on.To enquire whether you are within our drop-off area, please get in touch.
While U Wait: We offer a FREE Collection and Delivery service as well as courtesy cars, but sometimes our customers prefer to wait.
You may decide to wait in our newly refurbished Reception and take advantage of a FREE hot drink, or you may want to consider one of the offers below:
You could try out our Car Spa….. book your car in for a service and book yourself into an appointment with Atalier Salon and Spa. Your car gets a make-over and you can enjoy a pampering at our local beauty spa.
Click on the image to find out more about Atelier.
Alternatively, why not give the Car Bar a go?! Whilst your car chills out in our care, why not take a trip to our friendly hostelry just 5 mins walk away. The Cricketers is based on The Common so you can have lunch with a lovely view and maybe even take in a spot of Cricket whilst you wait.
Click on the image to find out more about The Cricketers of Redbourn.
Do you have a company car?
Did you know it is likely we can service your company car. We are affiliated with www.1link.co.uk , simply give us a call or click the image to take you to 1 link website to find out more.
How to Comment or Complain
We are privileged to enjoy a high level of customer satisfaction and every day we use our expertise to benefit our customers. We care about what you think and your comments either positive or negative are helpful for future planning.
It may be something small that you want to ‘get off your chest’ or you may be dissatisfied about the way you, or your vehicle, have been treated.
We pride ourselves on our trust and honesty and this is why we treat all comments with respect aiming to resolve the situation to your satisfaction.
Where this is not possible, we are subscribed to the National Conciliation Service (NCS) which is the UK’s certified automotive retail Alternative Dispute Resolution (ADR) provider. As one of our customers, you are able to use the NCS if you feel we have not internally been able to resolve your complaint.
The NCS has been certified by the Chartered Trading Standards Institute (CTSI) as compliant with UK and EU regulations in respect of ADR.